Resi e rimborsi

You can request a return within 60 days of the delivery date. The product must be intact, unused, and returned in its complete packaging.

Every request must be verified and approved by Vellea support before the return is shipped. Upon receipt, the return is inspected: if the item is found to be used, incomplete, or missing its original packaging, the refund will not be approved. In this case, Vellea reserves the right to return the item to the sender, with shipping costs borne by the customer.

Write to support@velleabeauty.com stating your order number, the name and email address used for the purchase, the product you wish to return, and the reason for the request.

Once the request is approved, you will receive instructions via email for shipping the return.

Contact us within 7 days of delivery by sending a brief description of the issue, your order number, and a photo or video of the item.

In the email subject, please write: Damaged or Defective Item.

Return shipping costs are the customer's responsibility.

We recommend using a trackable shipping method: Vellea cannot be held responsible for returns lost in transit.

Consumable products, such as creams and serums, are non-refundable. Used, incomplete, or unpackaged items are also not eligible for a refund.

If the return inspection reveals that the item does not meet these conditions, the refund will be refused and Vellea reserves the right to return the item to the sender, with shipping costs borne by the customer.

Upon receiving and inspecting your return, we will send you a confirmation of whether your refund has been approved or rejected. Used, incomplete, or items missing their original packaging are not eligible for a refund.

If approved, the refund will be issued to the payment method used for the purchase. The time it takes for the credit to appear depends on the payment processor and your bank. If the refund is rejected due to failure to meet the return conditions, Vellea may return the item to the sender, with shipping costs to be borne by the customer.

First, check the account and payment method used for the purchase. Some banks require technical processing time to register the credit.

If the refund is still not visible, write to support@velleabeauty.com with your order number.