01
Before purchasing
Discover products, usage, shipping, payments, and all frequently asked questions.
Go to FAQsVellea Support
Help and contacts
We are here to help you with products, orders, shipping, and support. Choose the option that best suits your needs.
Find your way in a moment
Tell us what you need.
No forms: instantly find the answer, track your order, or find the most direct way to contact us.
02
Where is my order?
Track your shipment and check the status of your order at any time.
Track my order03
Info on my order
For updates on payment, address, or products purchased, please write to us indicating the order number.
Write for my order04
Returns and refunds
Please consult our return policy before shipping the product: used, incomplete, or unpackaged items are non-refundable and may be returned to the sender at the customer's expense.
Discover returns and refunds